Return and refunds will be processed using the original payment method within 3 business days of receiving the returned item. However, you will be responsible for return shipping costs unless the item is defective or damage. We appreciate your understanding.

Our conditions for shipping, as well as procedure in terms of payment process for both domestic and international clients are explained below: 

All of the orders (export) above 12,500 MT/month: We accept full as well as confirmed irrevocable letter of credit (L/C) at sight by a leading globally recognized bank. 

All exports orders that values below 12,500 MT/month: We accept advance or prepayment via telegraphic transfer (T/T) after confirming full order with LOI/ICPO.